Cancellation Policy
We may be able to issue a refund if a guest has to cancel because of an emergency.
Overview
This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. When this Policy allows for cancellation, it controls and takes precedence over the reservation's cancellation policy.
What Events Are Covered
Changes to Government Travel Requirements
Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn't include lost or expired travel documents.
Declared Emergencies and Epidemics
Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.
Government Travel Restrictions
Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories.
Military Actions and Other Hostilities
Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
Natural Disasters
Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather conditions common to the area.
What Is Not Covered
This Policy only allows for cancellations for the Events described above. Examples of situations not covered include:
- Unexpected disease, illness, or injury
- Government obligations like jury duty, court appearances, or military duties
- Travel advisories that fall short of a travel ban
- Cancellation or rescheduling of an event for which the reservation was made
- Transportation disruptions unrelated to a covered Event
What To Do Next
If you believe this Policy applies to your reservation, please contact us to cancel your reservation. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your reservation.
Refund Timeline
Refunds are sent immediately upon cancellation and usually appear within:
- 3-5 days — Most common
- Up to 15 days — Some payment methods
- Up to 2 months — In some countries (e.g., Brazil, India)
Questions? Contact us at steve@flagstaffrentalcabin.com or 602-628-3500