Privacy Policy

Information We Collect

How We Use Your Information

• To process and manage your booking or inquiry
• To communicate with you about your reservation
• To respond to messages sent via our chatbot or phone concierge
• To improve our website, services, and guest experience
• To send occasional updates or promotions (only with your consent)
• To comply with legal obligations

Third-Party Services

We use trusted third-party services to operate our business. These services may process your information on our behalf:

• Hostfully — Booking and property management
• Vercel — Website hosting
• Anthropic (Claude AI) — Website chatbot
• Vapi — AI phone concierge
• Twilio — SMS text messaging
• Resend — Email notifications
• Google Analytics — Website analytics (if enabled)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

AI Chatbot & Phone Concierge

Our website features an AI-powered chatbot and phone concierge to help answer your questions. Conversations with the chatbot may be logged to improve service quality. Phone calls to our AI concierge line (928-440-8400) may be recorded and transcribed. If you request a callback, your name and phone number will be sent to our host via email. These interactions are not shared with third parties beyond the service providers listed above.

SMS/Text Messaging Data

When you request a text message through our AI concierge at 928-440-8400, we collect your phone number solely to deliver the requested booking link. Your phone number is not shared with third parties, is not used for marketing purposes, and is not stored beyond the immediate delivery of your requested message. Our SMS service is provided through Twilio. Reply STOP to any message to opt out. For more details, see our Terms and Conditions.

Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how you use the site, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking-related information is retained for tax and legal compliance purposes. You may request deletion of your personal data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent at any time

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.